Is business really that good? Really?
On a busy Saturday afternoon, one of your employees hushed my small book club. Your employee said we were being too loud. We all looked at each other. Really? We are really that loud?
As we sat there in shock, we made plans for the next book club. Next month, it was already scheduled for a member's house. December, we better make it Panera. They won't care if we talk and laugh.
Usually, the book club walks around and selects books for the upcoming months. Can you say "Missed sales?" I won't be buying my next book club book at Borders. I am sure there would have been some coffee refills after the meeting. Cha ching. More missed sales. Ticked off ladies with Christmas season approaching rapidly. Can you say "Amazon. com?"
Before I left and before we got yelled out, I was dying to go and buy a tea and browse the bookstore. I even brought some coupons to use. But, you better believe that I made a quick get away after our book club snuck out quietly.
So Borders, is business really this good? Too good to let a book club talk and laugh on a busy Saturday in the cafe? You are not a library. And for years our book club hasn't had a problem at your store. Maybe it is because the economy is doing so well and your company doesn't need the support of book clubs. Shocking. We are one wild book club. Almost throw out of Borders!
A book lover who used to love Borders in Cleveland, Ohio
P.S. In true Indy letter writing fashion, I will be sure to send a copy of this letter to the store and their headquarters.
The Open Road
4 years ago